Solving the AI Black Box: Scalable Monitoring for Modern Teams

In this episode, Gwen Dylan highlights the challenges of running generative AI apps at scale, including quality issues, unpredictable token-based costs, and complex debugging. She introduces New Relic's AI Monitoring, offering full-stack visibility—tracking prompts, responses, and token usage in real time. The solution helps teams accelerate trust, control budgets, and confidently scale AI by making the 'black box' fully transparent.